The service provision section of the Equality Act 2010 means that public service providers, such as the police, local authorities, and NHS, must not discriminate against lesbian, gay, bisexual and transgender (LGBT) people.
When providing their services and carrying out their other functions public bodies must also take into account the need to eliminate discrimination, advance equality, and foster good relations between LGBT and non LGBT people.
In Scotland, our public bodies are under a further duty to publish equality outcomes, that is results they want to achieve in order to reduce discrimination and improve equality, and to engage with LGBT service users.
All of this means that public service providers should be working to ensure that their services are LGBT inclusive and meet the needs of LGBT people.
If you have experienced discrimination in any public service, you can get advice from the Equality Advisory Support Service.