Challenges of Remote Engagement
Crossing boundaries
One of the main challenges of online engagement is the blurring of the personal and the ‘formal’. Most of us engage online from our homes or personal spaces, which can feel invasive.
Being able to see ourselves on platforms such as Zoom or Teams can make us feel self-conscious or insecure, particularly when we are not used to this.
Social cues and misunderstandings
It can be harder to understand social cues remotely, and to recognise when someone is struggling. This can make it more difficult to support people with their mental health, or to prevent misunderstandings and conflicts arising.
‘Informal’ moments are also harder to come by, and small talk can feel more stilted and awkward.
Managing group dynamics
The job of an online facilitator is different to in-person. Managing conversations can be a complex task online, particularly when multiple discussions may be going on e.g., through the chat function of Zoom (explained more later). It is easier for someone to dominate a conversation online, or for it to become derailed and steered in a particular direction.
No substitute for face-to-face
For some people, digital activities can never replace meeting in- person. We need to be mindful of this and remember that online does not work for everyone, and it can lead to increased digital fatigue.
Cost
While online events can reduce costs for organisers, they can also increase costs for attendees, who may have to purchase and maintain equipment and services to get online.
