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Supporting People >

Report Chapters
  1. Introduction
  2. Understanding LGBTI Mental Health
  3. What is minority stress?
  4. Intersectionality
  5. Inequality = Seeking support from the community
  6. Reducing stigma and discrimination
  7. Supporting Someone with Their Mental Health
  8. Recovery-based approaches to supporting each other
  9. The art of listening
  10. From the community, for community leaders and those who wish to support others…
  11. Looking After Others by Looking After Yourself
  12. The effects of supporting people: burnout and compassion fatigue
  13. The importance of boundaries
  14. Self-Care
  15. Trauma Informed Approaches and Suicide Prevention
  16. Trauma-inform your thinking
  17. Suicide prevention
  18. Mental Health Resources

Mental Health Resources

The following is a list of organisations who provide support and/or resources and information on mental health. Some have dedicated helplines or instant messaging services which provide listening, signposting, advice, information, and help during a crisis. Several organisations are also LGBTI and/or Scottish specific services. See each description for more details.

List of organisations

LGBT+ Helpline Scotland

Scotland-specific, LGBTI-specific

Open
Tuesdays, Wednesdays, Thursdays (12-9pm) Sundays (1-6pm)
Telephone
0800 464 7000
Activity
Provide information and emotional support to LGBT+ people and their families, friends and supporters across Scotland. This includes a helpline, online chat and email support.
Website
LGBT Helpline Scotland website
Email
helpline@lgbthealth.org.uk

LGBT Youth Scotland

Scotland-specific, LGBTI-specific

Open
Live Chat – Monday (4pm to 6pm), Wednesday–Thursday (4pm to 8pm)
Activity
Provide information and emotional support to LGBT+ people and their families, friends and supporters across Scotland. This includes a helpline, online chat and email support.
Website
LGBT Youth Scotland website
Email
info@lgbtyouth.org.uk

MindLine Trans+

non-Scotland-specific, LGBTI-specific

Open
Fri 8pm – 00am
Telephone
0300 330 5468
Activity
A confidential emotional, mental health support helpline and signposting service for people who identify as Trans, A Gender, Gender Fluid, Non-binary.
Website
MindLine Trans+ website
Email
Mindline@mindinSomerset.org.uk

Switchboard LGBT+

non-Scotland-specific, LGBTI-specific

Open
10:00-22:00 every day
Telephone
0800 0119 100
Activity
A national LGBT+ helpline providing information, support and a referral service for LGBT people or anyone considering issues around this.
Website
Switchboard LGBT+ website
Email
hello@switchboard.lgbt

MindOut

non-Scotland-specific, LGBTI-specific

Open
Monday, Tuesday and Wednesday afternoons
Activity
An LGBTQ mental health charity based in Brighton which has an instant message service on the website open to anyone in the UK.
Website
MindOut website
Email
info@mindout.org.uk

Mermaids

non-Scotland-specific, LGBTI-specific

Open
Monday – Friday; 9am – 9pm
Telephone
0808 801 0400
Activity
Have a helpline for children and young people experiencing gender dysphoria.
Website
Mermaids website
Email
info@mermaidsuk.org.uk

Change Mental Health (used to be called Support in Mind Scotland)

Scotland-specific, non-LGBTI-specific

Open
Monday to Friday, 10am to 4pm
Telephone
0808 8010 515
Activity
Offer a National Information Service which can signpost you to the local support that will most fit your needs.
Website
Change Mental Health website
Email
advice@changemh.org

Breathing Space

Scotland-specific, non-LGBTI-specific

Open
24 hours at weekends (6pm Friday to 6am Monday), and 6pm to 2am on weekdays (Monday to Thursday)
Telephone
0800 83 85 87
Activity
A helpline for anyone in Scotland over the age of 16, feeling low, anxious, depressed or worried about someone else.
Website
Breathing Space website

Samaritans

non-Scotland-specific, non-LGBTI-specific

Open
24/7
Telephone
116 123
Activity
Have a helpline open 24 hours a day, every day of the year. This is a confidential listening service for any concerns you might have, including in a crisis.
Website
Samaritans website
Email
jo@samaritans.org

LGBT Foundation

non-Scotland-specific, LGBTI-specific

Open
Mon – Fri 9:00am – 8:30pm, Weekends 10:00am – 5:30pm
Telephone
0345 3 30 30 30
Activity
An LGBT charity based in Greater Manchester with a helpline open to anyone in a crisis, or who needs advice and support around a range of topics relating to gender identity or sexuality.
Website
LGBT Foundation website
Email
helpline@lgbt.foundation

SHOUT

non-Scotland-specific, non-LGBTI-specific

Open
24/7
Telephone
Text the word ‘SHOUT’ to 85258
Activity
A text only service for when people are struggling to cope and need to talk. This could be for depression, anxiety, suicidal feelings, bullying, relationship problems, etc.
Website
SHOUT website
Email
info@giveusashout.org

For more information

  • SAMH has information and resources for both people feeling suicidal and those who are worried about someone. This includes a ‘How To Ask’ guide.
  • Zero Suicide Alliance has both training and resources on suicide and prevention.
  • The Stay Alive website offers a list of all mental health/ suicide prevention support in Scotland.
  • Hub of Hope is a tool which can connect you to mental health and other support near you. Simply enter your postcode on their website and it will show you a range of organisations/groups in your area.

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